FREQUENTLY ASKED QUESTIONS

How can i pay and which payment methods are possible?2021-06-03T01:47:46+02:00

You can pay via Paypal or bank transfer.
• If you pay via PayPal payment you get your access immediately and can use all functions immediately.
• If you pay via bank transfer you need to log on the MEMBERSHIP page, then transfer the money to the bank-account below and write the first and last name you used for the Membership on www.a-sulu.com in the reason of transfer.
Then your account will be activated within the next 24 hours (or 48 hours depends on the bank) and then you can use all functions of your membership.

Name: Ayhan Sulu
Bank: DKB Deutsche Kreditbank AG
IBAN: DE05120300001067178911
BIC: BYLADEM1001

What’s in my Membership included?2021-06-01T00:36:59+02:00

Access to many HD videos without advertising or interruptions (On the premium video page).
The virtual live classes on tuesday (on the premium live page) and other special offers and discounts for members.

Do i sign a contract with my membership?2021-06-01T00:26:59+02:00

No, you don’t sign any contract

I forgot my password! What can I do?2021-06-22T21:20:52+02:00

In three simple steps you can reset your password and enter a new one.
step 1: go to the login menu
step 2: click on “Forgot Password?”
step 3: write your e-mail address with which you registered on my site in the empty field

How long is my weekly membership valid?2021-06-01T00:35:52+02:00

Your membership is valid for 1 week from your payment with PayPal on.
If you pay per bank transfer, the 1 week membership starts from the activation of your account on the website.

How long is my monthly membership valid?2021-06-01T00:36:21+02:00

Your membership is valid for 1 month from your payment with PayPal on.
If you pay per bank transfer, the monthly membership starts from the activation of your account on the website.

How long is my daily membership valid?2021-06-01T00:32:42+02:00

Your membership is valid for 24 hours from your payment with PayPal on.
If you pay per bank transfer, the 24 hours membership starts from the activation of your account on the website.

How do i cancel my membership?2021-06-01T00:39:56+02:00

Your membership ends automatically after the time you have paid for has expired.
But if you want to cancel your membership earlier you can do it here: My account > Memberships > cancel.

Which live classes are included in the membership?2021-06-01T00:33:36+02:00

As it’s also listed in the description of the membership, the Tuesday’s Zumba Gold and Zumba Fitness classes are included.
** Classes with other Instructors are not included (like Sunday’s classes because it’s done with Antonia Natascha)

How can i join the live classes?2021-06-03T01:47:04+02:00

Go to the Premium Live page and choose the class you want to join.
Click on the “ join ” button 10 minutes before the class starts.

How can i join both live classes?2021-06-03T01:46:18+02:00

Zumba Gold and Zumba fitness are two separate classes and have two separate meetings because of that.
If you have attended the Zumba Gold class you log out as always and then if you want you log in to the Zumba fitness Class / meeting too then clicking only the “join” button

Does my membership automatically renew?2021-06-01T00:41:47+02:00

No, you have to do the renewal yourself the moment your membership ends after the time you paid for has expired.

Do you have an trial subscription?2021-06-19T18:13:29+02:00

The day membership is the same as a trial subscription because it is only valid for 24 hours and then ends automatically

Do you have an automatic subscription system?2021-06-01T00:42:31+02:00

We are working on setting up an automatic subscription system, but we are still in discussion with PayPal.
We will update the Website as soon as possible with more information about that.

Can i use membership and all functions from around the world or are there any limitations?2021-08-25T00:40:54+02:00

No, there are no limits. You can use all functions from anywhere in the world

Can i pay for several Days, Weeks or Months for my order?2021-08-25T00:33:43+02:00

YES but only if you write a short email with a comment to “info@a-sulu.com”

After my payment, can I choose dates for my membership?2021-08-25T00:17:39+02:00

No, because after your payment has been received, you will be automatically activated by the system

2024-06-02T02:30:59+02:00
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